Privacy Policy of Sattva Greens Eco Retreat

Effective Date: 28 April 2026

1. Introduction and Company Information

This Privacy Policy explains how Sattva Greens Eco Retreat (“we”, “us”, “our”) collects, uses, discloses, stores, and protects personal data when you visit our property, make a reservation, use our website or communication channels, or otherwise interact with us.

Sattva Greens Eco Retreat is an eco-hotel operating in India and is committed to handling personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations.

Operator / Data Controller: Sattva Greens Eco Retreat
Address: Sattva Greens Eco Retreat, Survey No. 48/2, Bannerghatta Road, Jigani Industrial Area, Anekal Taluk, Bengaluru, Karnataka 560105, India
Email: [email protected]
Phone: +91 80 4827 6954

2. Data Collection and Processing

We may collect and process the following categories of personal data, depending on your interaction with Sattva Greens Eco Retreat:

Identity and contact details: name, address, email address, phone number, nationality, and identification details required for check-in or legal compliance.
Reservation and stay details: booking dates, room preferences, special requests, arrival and departure information, companion details, and stay history.
Payment and billing information: payment method, transaction details, billing address, and invoice information. We generally do not store full card details unless required by our payment processor and permitted by law.
Communication data: messages, emails, call records, feedback, complaints, and customer service interactions.
Technical and usage data: IP address, browser type, device information, log data, cookies, and website interaction data.
Security and operational data: CCTV footage, access logs, incident reports, and records necessary for safety and property protection.
Special category or sensitive data: health-related information, dietary restrictions, accessibility needs, or other information you voluntarily provide for service delivery, where necessary and with appropriate safeguards.

We collect personal data directly from you, from your travel agent or booking platform, from payment service providers, from lawful public sources, and from third parties where permitted by law and necessary for the purposes described in this Policy.

3. Purpose of Data Processing

Sattva Greens Eco Retreat processes personal data for the following purposes:

to manage reservations, check-in, check-out, and guest services;
to provide accommodation, hospitality, dining, wellness, and related eco-retreat services;
to process payments, refunds, invoices, and accounting records;
to communicate with guests regarding bookings, service updates, and support requests;
to comply with legal, regulatory, tax, and reporting obligations;
to maintain safety, security, fraud prevention, and property protection;
to improve our services, guest experience, operations, and website functionality;
to send marketing communications, offers, and promotions where permitted by law and subject to your preferences;
to manage disputes, claims, and enforcement of our terms and policies;
to support sustainability, operational planning, and business analytics in a privacy-respecting manner.

4. Legal Basis for Processing

We process personal data only where we have a lawful basis to do so under applicable law. Depending on the context, our legal bases may include:

Consent: where you have given clear permission for a specific purpose, such as receiving marketing communications or sharing optional health-related preferences.
Performance of a contract: where processing is necessary to provide accommodation, manage bookings, or fulfill requested services.
Legal obligation: where processing is required to comply with applicable laws, tax rules, record-keeping requirements, or lawful requests from authorities.
Legitimate uses / legitimate interests: where processing is necessary for security, fraud prevention, service improvement, business administration, or protection of our guests, staff, and property, provided such interests are not overridden by your rights and freedoms.
Vital interests: where processing is necessary to protect the life or physical safety of a person in an emergency.

5. Data Sharing and Third Parties

We may share personal data with the following categories of recipients, only as necessary and subject to appropriate safeguards:

Service providers: booking engines, payment processors, IT and cloud service providers, email and communication platforms, analytics providers, security vendors, and maintenance contractors.
Travel and hospitality partners: travel agents, online travel platforms, transport providers, and event or activity partners, where relevant to your booking or request.
Professional advisers: auditors, accountants, legal advisers, insurers, and consultants.
Government and regulatory authorities: where disclosure is required by law, court order, or lawful request.
Emergency responders: where necessary to protect health, safety, or vital interests.

We do not sell personal data in the ordinary sense. Any sharing is limited to what is necessary for the purposes described in this Policy and in accordance with applicable law.

6. Data Transfer to Third Countries

Some of our service providers may be located outside India, including in countries that may have different data protection standards. Where personal data is transferred outside India, Sattva Greens Eco Retreat will take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, security measures, and transfer arrangements permitted under applicable law.

By using our services, you acknowledge that certain data processing activities may involve cross-border transfers necessary for booking, payment, communications, cloud storage, or support services.

7. Storage Duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Retention periods may vary depending on the type of data and the reason for processing.

Booking and guest records: retained for the duration of the stay and for a reasonable period thereafter for administration, dispute resolution, and legal compliance.
Payment and accounting records: retained for periods required under tax, accounting, and financial laws.
Security records: including CCTV footage, retained for a limited period unless needed for investigation, safety, or legal purposes.
Marketing data: retained until you withdraw consent or opt out, or until it is no longer needed.
Support and complaint records: retained as long as necessary to resolve the matter and maintain records of our handling.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with our retention practices and legal obligations.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal data:

Access: to request confirmation of whether we process your personal data and obtain a copy of such data.
Rectification: to request correction of inaccurate or incomplete personal data.
Erasure: to request deletion of personal data where permitted by law.
Restriction: to request limitation of processing in certain circumstances.
Data portability: to request a copy of certain data in a structured, commonly used, machine-readable format, where applicable.
Objection: to object to processing based on legitimate interests or to direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided in Section 12. We may need to verify your identity before responding to your request. We will respond within the timeframes required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us or using any opt-out mechanism we provide. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that if you withdraw consent for data that is necessary for providing certain services, we may be unable to continue those services or complete your request.

10. Right to Complain

If you have concerns about how Sattva Greens Eco Retreat handles your personal data, we encourage you to contact us first so that we may address your concern promptly.

You may also have the right to lodge a complaint with the appropriate data protection authority or other competent regulatory body in India, as applicable under law.

11. Data Security

We implement reasonable technical and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction. These measures may include:

access controls and role-based permissions;
encryption and secure transmission protocols where appropriate;
secure storage and backup procedures;
physical security measures at our premises;
staff confidentiality obligations and privacy training;
monitoring, logging, and incident response procedures;
vendor due diligence and contractual safeguards.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are encouraged to use caution when sharing personal information online or by email.

12. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Sattva Greens Eco Retreat
Sattva Greens Eco Retreat, Survey No. 48/2, Bannerghatta Road, Jigani Industrial Area, Anekal Taluk, Bengaluru, Karnataka 560105, India
Email: [email protected]
Phone: +91 80 4827 6954

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updated version will be posted with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective will constitute your acknowledgment of the updated Policy, to the extent permitted by law.

If you have any questions about this Privacy Policy, please contact Sattva Greens Eco Retreat using the details above.

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